Cancellation of Training Bookings

The Company does not offer a refund on any cancelled Training, whether Remote Training or Face to Face Training, for any reason. The Company will offer a voucher for the full value of the cancelled Training (“Voucher”) provided that:

  • any Voucher issued can only be used for the purchase of goods and services supplied by the Company;
  • the Customer notifies the Company that they wish to cancel the Training within 3 months of the date of the Booking; and
  • the Customer has returned any training kit and/or products purchased to the Company in an unused condition. It will be at the Company’s absolute discretion to determine if any product sent to the Customer has been used.

Cancellation/Rescheduling of Training

  • The Company requires 2 full working days’ notice to cancel or reschedule any Training.
  • If the Customer fails to attend Training on the Training Date without notice, the Customer will be charged a fee of £100 (“Cancellation Fee”). The Customer will not be able to rebook Training until the Cancellation Fee has been paid in full and cleared funds.
  • With more than 2 full working days’ notice: If the Customer reschedules Training, this can be done for no fee provided the Customer gives the Company at least 2 full working days’ notice.
  • With less than 2 full working days’ notice: If the Customer reschedules Training with less than 2 full working days’ notice the Customer will be charged a fee of £50 (“Rescheduling Fee”). The Customer will not be able to rebook Training until the Rescheduling Fee has been paid in full and cleared funds.

Below is a table the Customer should use for guidance on notice periods required:

 

Original Training Date

REMOTE or FACE TO FACE Training

REMOTE or FACE TO FACE Training

REMOTE or FACE TO FACE Training

 

Final day to reschedule Training Date free of charge keeping within the 2 working days’ notice.

Penalty for failure to attend the Training Date

Penalty for rescheduling with LESS than 2 working days’ notice.

Monday

Previous Thursday before 4pm

£100

£50

Tuesday

Previous Friday before 4pm

£100

£50

Wednesday

Previous Monday before 4pm

£100

£50

Thursday

Previous Tuesday before 4pm

£100

£50

Friday

Previous Wednesday before 4pm

£100

£50

Saturday

Previous Thursday before 4pm

£100

£50

Sunday

Previous Thursday before 4pm

£100

£50

 

  • If the Customer’s model is unable to attend the Training Date or assessment as scheduled, the Company may permit, in its absolute discretion, the Customer to perform an assessment on a practice eye with a follow up home treatment on a client to achieve full certification. This is only applicable to lash courses. Please call the office to discuss. If the Company, in its absolute discretion, does not permit this and the Training Date is cancelled, then the Rescheduling Fee will apply.
  • If the Customer is unwell and is unable to attend a booked training session, please call or email the office as soon as possible. The Rescheduling Fee will apply. If the Customer’s cancellation is due to covid, then the Company’s Covid-19 policy will apply and the Customer should contact the Company to discuss if this is relevant.
  • The terms and conditions of this cancellation policy supersedes the terms of any previous policy and is applicable to all Training.
  • The Company reserves the right to reschedule or cancel Training from time to time and this right shall be at its absolute discretion.